AI
Why 84% of enterprise AI pilots fail to reach production
The governance, data and change-management patterns that separate the winners.
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AI-first enterprise consulting
The operating system for the modern enterprise.
Scalable Sphere Group partners with Fortune 500 leaders to reimagine contact center operations, deploy production-grade AI, and unlock durable revenue growth.
Global delivery · 42 platform integrations
Trusted across the enterprise technology ecosystem
Five9
Genesys
Amazon Connect
NICE CXone
Salesforce
HubSpot
Snowflake
Databricks
Microsoft
RingCentral
38%
avg. reduction in cost-to-serve
2.4x
faster CCaaS migration
$180M
revenue lift delivered
94
NPS across engagements
Capabilities
Executive advisory across the
full enterprise stack.
Six practice areas, one integrated team — designed for the pace and complexity of a Fortune 500 operating model.
Contact Center Strategy
Modernize CCaaS, WFM, QA and channel design against measurable business outcomes.
AI Automation
Voice AI, agent assist, copilots and workflow automation deployed with governance.
Revenue Operations
Align marketing, sales and CS motions with unified data, forecasting and pipeline hygiene.
CCaaS Consulting
Platform selection, migration and integration across the leading CCaaS ecosystem.
Data & Analytics
Modern warehouses, semantic layers and BI that executives actually trust.
Managed Technical Talent
Sphere Talent embeds elite engineers, architects and analysts on your roadmap.
Methodology
A four-stage AI transformation, delivered with governance.
01
Diagnose
Sphere Score assessment, data maturity audit, opportunity mapping.
02
Design
Target operating model, AI architecture, roadmap and business case.
03
Deploy
Rapid pilots, platform integration, agent enablement, change management.
04
Scale
Governance, MLOps, continuous optimization, executive reporting.
Case study · Financial services
Re-architected a 4,000-seat contact center on Amazon Connect in 11 months.
A Fortune 100 bank replaced legacy telephony with AWS-native voice, agent assist and unified analytics — cutting cost-to-serve by 41% while raising CSAT 22 points.
41%
cost-to-serve
+22
CSAT lift
11mo
delivered
Voice AI
Agent Assist
Analytics
CRM Sync
QA Copilot
WFM
Routing
Reporting
Compliance
Growth Tools
Executive-grade tools, free to use.
Two interactive experiences built for the C-suite: benchmark your operation and model your next revenue horizon.
Client voice
Trusted by operators who move the numbers.
"
Their pace and executive fluency is genuinely rare. Six weeks in we had a signed board-approved AI strategy.
CIO, Global Retailer
"
Sphere Talent embedded a five-person pod that operated like our own team. Migration shipped ahead of schedule.
SVP Operations, Insurance
"
The reverse revenue model reframed our entire FY plan. Best consulting artifact we received all year.
CRO, Enterprise SaaS
Insights
Executive perspectives
CCaaS
The CCaaS platform selection framework for 2026
Twelve criteria we use to guide $50M+ platform decisions.
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RevOps
Rewiring revenue operations after a merger
A 90-day playbook for aligning GTM, data and forecasting post-M&A.
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Ready to transform your operations?
Speak with a senior advisor about your contact center, revenue operations or AI transformation roadmap.