-41% cost-to-serve
Financial Services
Re-architected a 4,000-seat contact center on Amazon Connect
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Case Studies
Outcomes that hold up to executive scrutiny.
Selected engagements across CCaaS, AI, RevOps and managed talent — measured in the numbers that matter to the board.
+22 NPS
Insurance
Unified claims and service on Salesforce Service Cloud
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-38% AHT
Retail
AI copilots deployed across 800 agents
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62% self-serve
Healthcare
HIPAA-compliant voice AI for member services
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+$180M pipeline
Technology
RevOps rebuild post-merger for a public SaaS company
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0 downtime
Travel
Genesys migration ahead of the peak season
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